Course Goal:

To enhance the participants’ Knowledge, Abilities and Skills necessary to discover and work towards achieving their personal best, to optimize their success through others, to learn how to save time and produce professional business correspondence with greater confidence

Course Objectives:

By the end of the course, participants will be able to:

• Understand what makes an effective PA/Executive Secretary
• Contribute his manager's success through aligned objectives
• Analyze and maximize his use of time
• Improve his communication skills
• Take responsibility and manage crises
• Achieve confidence through assertiveness
• Continue personal development using an action plan
• Work under pressure to achieve objectives
• Understand the different methods used in storing information
• Implement the easiest, safest method suitable for work environment
• Successfully organizes meetings

Course Outline

• Professional Image
  • Job definition and analysis.
  • Identification of personality type.
  • Increasing productivity.
  • Developing a work plan.
  • Upper management recognition.
  • Influencing people.
  • Delegation: when and how.
• Effective Communication
  • What is communication?
  • Communication barriers
  • Use body language effectively
• Business Letter Writing
  • Understand the conventions of letter writing
  • Plan letters to reduce writing time and produce desired results
  • Get started easily
  • Finish with impact
  • Suit structure to purpose
  • Write concisely and clearly
  • Spot clichés, jargon and padding
  • Adopt a friendly reader based style
  • Constructive self-analysis.
• Dealing with Difficult People
  • Identify the types of difficult people
  • Understand why difficult people are difficult
  • Deal with difficult people
  • Use your communication skills to:
    • Control your behavior
    • Select appropriate ways of behaving
    • Influence others behavior
  • Give and receive feedback effectively
  • Improve performance and manage others
  • Carry out disciplinary procedures and interviews
  • Action plan of how to deal effectively with difficult people and get results
• Time and Stress Management
  • Analyze time usage.
  • Work prioritizing and scheduling
  • Delegation technique.
  • Travel arrangements.
  • How to use telephone.
• Organizing Meeting:
  • What makes good meetings good / bad meetings bad?
  • Obstacles to meeting effectiveness
  • Key Characteristics of an effective meeting
  • Meeting rules
  • Meeting process
  • Agenda setting
  • Meeting evaluation
  • Meeting room
  • Recording devices
• Filling System
  • Needs of filing systems.
  • Manual filing systems.
  • Computerized filing systems.
  • Access database: An introduction

Who can benefit

Ambitious PA’s and secretaries who are confident in their current position, who wish to be more proactive, grow in their position and take on more management responsibility