Quality Management System (ISO 9001:2000)
To lead & operate an organization successfully, it is necessary to direct and control it in a systematic and transparent manner. Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives. Success can result from implementing and maintaining a management system that is designed to continually improve performance while addressing the needs of all interested parties. Today’s markets are becoming increasingly competitive with product life cycles and market internationalization setting the pace for competition and survival. Companies existing in such turbulent markets must look to improve their business practices along a multitude of levels and dimensions. Concepts and buzz words such as quality, timeliness, business process orientation, etc. are all becoming mainstream topics that must be exploited by organizations to survive in such environments. The ISO 9000 Standard has been developed to assist organizations, of all types & sizes, to implement and operate effective Quality Management Systems to enhance customer satisfaction by meeting customer requirements & exceeding expectations. The mission of ISO is to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services, and to develop cooperation in the spheres of intellectual, scientific, technological and economic activity. This international standard specifies requirements for a quality management system where an organization aims at enhancing customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer needs and applicable regulatory requirements. It is our responsibility to professionally develop Quality Management Systems that ensure: Applicability to all product categories, in all sectors and to all sizes of organizations Simple to use, clear in language, and easy to understand and implement Significant reduction in the amount of required documentation Linkage of quality management systems to organizational processes Provision of a natural move towards improved organizational performance Greater orientation towards continual improvement and customer satisfaction Compatibility with other management systems such as ISO 14001 / 18001 Consideration of the needs of and benefits to all interested parties Design the system in a consistent set of processes that continuously satisfy: System effectiveness Taking account of the current practice applied in the field of business Compatibility with future developments in business and / or management system standards

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Course Code	Description	Registration Fees
[EC1]	Quality Management System (ISO 9001:2000)	.....